Privacy Policy

When you visit our website or use our platform, we may request certain information required to create and manage your user account. In some cases, we may also receive information about you from third-party sources, such as social media platforms. Please note that Waitlist Technologies Ltd does not control how these third parties collect, use, or share your data, and we are not responsible for their privacy practices. 

We may collect the following types of information:

• Personal Information: Names, email addresses, phone numbers, and billing details of users (property owners, managers, tenants, vendors), Payment Information, Photo
• Business Data: Company names, property addresses, lease agreements, maintenance records, transaction histories, Documents.
• Usage Data: Log data, IP addresses, browser type, device information, and interaction data on our platform.
• Cookies and Tracking Technologies: Used to enhance user experience, for analytics, and to remember user preferences.

We use the information we collect from you to deliver a seamless and secure experience on the Waitlist platform. Specifically, your information may be used for the following purposes:

• To Provide, Manage, and Improve Our Services: We use your information to operate the Waitlist platform and deliver our core property management services. This includes registering and maintaining your account, processing property listings, managing tenant and lease records, coordinating maintenance requests, and offering features related to residential, commercial, and industrial property management.
• To Communicate with You: We use your contact information to send important account-related messages, respond to customer service inquiries, provide updates on service changes, and share relevant notifications about your properties or activities on the platform. This also includes responding to feedback, support tickets, and other user interactions.
• For Billing and Financial Transactions:  We process your financial data to manage subscriptions, generate invoices, track payments, and carry out other billing-related activities. This also helps us to ensure accurate financial reporting, detect discrepancies, and comply with legal and tax obligations.
• To Personalize Your Experience and Improve Performance: We analyze how you use our platform to deliver a personalized and optimized experience. This may include recommending features, pre-filling forms, and adjusting dashboard views based on your preferences. We also use aggregated analytics to monitor usage trends, user engagement, and feature effectiveness to guide platform enhancements.
• To Ensure Security and Prevent Fraud:  We collect certain data to verify your identity, protect user accounts, and detect and prevent fraudulent, unauthorized, or harmful activities. This also helps us to enforce our terms of service, investigate suspicious behavior, and maintain the integrity of the platform.
• To Comply with Legal and Regulatory Obligations: We may use your information to comply with applicable laws, respond to legal requests, or cooperate with regulators and law enforcement, especially in areas related to data protection, financial reporting, anti-money laundering (AML), and customer verification (KYC).
• For Marketing and Service Updates (with your consent): With your permission, we may use your information to send newsletters, promotions, or feature announcements. You can opt out of these communications at any time through your account settings or unsubscribe links in our emails.

At Waitlist Technologies Ltd, safeguarding your personal and business information is a top priority. We do not sell, rent, or lease your data to third parties. However, in the course of operating and improving our services, we may share your information under the following circumstances:

1. a. With Trusted Third-Party Service Providers:  We may share your information with reputable third-party vendors, contractors, and service providers who perform essential functions on our behalf. These include but are not limited to:
   • Cloud hosting and storage services
   • Payment processing gateways
   • Customer support and communication platforms
   • Email service providers
   • Data analytics and performance monitoring tool

   These partners are contractually bound to only use your information as necessary to provide their services and to maintain strict data protection standards.

2. b. Legal Compliance and Protection: We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:
   • Comply with a legal obligation, such as a subpoena, court order, or other government request
   • Enforce our Terms of Service or investigate potential violations
   • Detect, prevent, or address fraud, security issues, or technical problems
   • Protect the rights, property, or safety of Waitlist, our users, or the public
3. c. Business Transfers and Corporate Transactions:   If Waitlist Technologies Ltd is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your information may be shared or transferred as part of that transaction. In such cases, we will ensure that the receiving entity agrees to use your information in a manner consistent with this Privacy Policy.
4. d. With Your Consent:   If Waitlist Technologies Ltd is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your information may be shared or transferred as part of that transaction. In such cases, we will ensure that the receiving entity agrees to use your information in a manner consistent with this Privacy Policy.
5. e. Aggregated and De-Identified Information   We may share anonymized or aggregated information (that does not identify you personally) with partners or for research, analytical, or marketing purposes. This information cannot be used to identify you and is used purely to enhance our services and gain insights into platform usage.

As a user of Waitlist, you have several rights regarding your personal data, in accordance with international data protection laws such as the General Data Protection Regulation (GDPR) and other applicable privacy laws. You have the right to:

• Access your personal data: Request a copy of the personal information we hold about you.
• Correct or update your data: Ask us to rectify inaccurate or incomplete personal information.
• Delete your personal data: Request the deletion of your information when it is no longer needed, or if you withdraw your consent (subject to legal retention requirements).
• Restrict processing: Ask us to limit the use of your data under certain circumstances (e.g., while a correction is being verified).
• Object to processing: Object to the processing of your data where it is based on our legitimate interests or for direct marketing.
• Withdraw consent: Revoke your consent at any time, where processing is based on prior consent.
• Request data portability: Receive your personal data in a structured, commonly used, machine-readable format, and request its transfer to another controller where technically feasible.
• Opt out of marketing communications: Choose not to receive promotional emails or messages by following the unsubscribe link or contacting us directly.
• Lodge a complaint: File a complaint with a data protection authority if you believe your rights have been violated